// Infrastructure Consulting

Telecom & UCaaS
engineering on demand.

Teams Calling. Webex Calling. Network infrastructure. If your stack is broken, half-deployed, or holding your business back — that is the kind of problem I help solve.

Start a Conversation View Services
$150+ Standard Hourly Rate
4 hr Initial Response SLA
3 mo Retainer Minimum
SOW Every Engagement

// 01 — Services

What I work on.

Focused on voice infrastructure, UCaaS deployments, network readiness, escalation support, and the operational layer that keeps communication systems working.

// Teams

Microsoft Teams Calling

Direct Routing, Operator Connect, calling plan migrations, dial plan engineering, failover design, and full deployment lifecycle.

Retainer or Project

// Webex

Webex Calling

Webex Calling deployments, PSTN gateway config, hunt groups, call queues, and Cisco infrastructure integration.

Retainer or Project

// Network

Infrastructure & Network

QoS design for voice workloads, SD-WAN for UC traffic, VLAN segmentation, firewall traversal for SIP, and network readiness assessments.

Retainer or Project

// Audit

Environment Audit

One-time review of your current voice or networking stack. Written report, prioritized recommendations, no fluff.

$750 – $2,000 flat

// Advisory

Ongoing Advisory Retainer

Priority access for infrastructure review, UCaaS planning, escalation guidance, vendor coordination, implementation support, and technical decision-making.

From $1,500/mo

// Escalation

Emergency Response

Production system down. Call routing broken. Migration stuck. Available for urgent escalation work at emergency rates when schedule allows.

$225–$450/hr

// 02 — Process

How an engagement works.

These are not hidden contract surprises. This is how I work from the start so scope, access, response time, and responsibility stay clear.

01 —

Discovery Call

30 minutes. You describe the problem. I ask blunt questions. We determine if there's a fit.

02 —

SOW + Proposal

Scoped statement of work with clear deliverables, timeline, and pricing. You review and sign before anything starts.

03 —

Deposit & Kickoff

50% deposit for projects. First month for retainers. Signed contract. Calendar invite. Work begins.

04 —

Delivery

Work is done to spec. Documented. Handed off with one knowledge transfer session included.

05 —

Close or Continue

Project closes or converts to retainer. Ongoing clients get priority access and defined monthly support.

// 03 — How I Work

Set expectations early.

These aren't policies buried in a contract. They're how I operate — and they protect both of us.

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One point of contact All clients designate a single POC. Multiple stakeholders require written alignment before we start.
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Scope is scope Anything outside the SOW is a change order. No verbal add-ons. No "while you're in there" requests.
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Scheduled calls only All calls booked via calendar link with 24hr minimum notice. Unscheduled calls won't be answered.
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Net 7 invoices Invoices are due within 7 days. Work suspends at 14 days non-payment. 1.5%/mo late fee applies.
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Access delays pause the clock If I'm waiting on credentials or access that was due 2 days ago, the project timeline adjusts. Not my hours.
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Non-refundable deposits Deposits cover scoping and reserved time. They don't roll over or refund if a project is cancelled.
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I configure. Vendors warrant. Bugs in Teams, Webex, or Cisco firmware are vendor issues. I'll help troubleshoot. I don't carry liability for platform behavior.
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Right client fit matters I'll decline work outside my expertise rather than do it badly. If I'm not the right fit, I'll say so.
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Advisory is not managed IT I do not replace helpdesk, NOC, monitoring, or general IT support unless that is explicitly scoped in writing.
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Retainer hours do not roll over Monthly hours reserve access and availability. Unused time does not carry forward unless the SOW says otherwise.

// 04 — Pricing

Transparent rates.

No surprise invoices. Rates are set before work begins and documented in every SOW.

Environment Audit

$750–$2k
flat fee — paid upfront
  • Current-state review
  • Voice, UCaaS, or network focus
  • Written findings report
  • Prioritized recommendations
  • One debrief call included
Request Audit

Advisory Retainer

$1,500+
per month — 3 month minimum
  • Senior technical advisory access
  • Architecture and design review
  • Vendor and implementation guidance
  • Business-hours response window
  • Unused hours do not roll over
Start Conversation
Most Common

Priority Retainer

$2,500+
per month — 3 month minimum
  • 10 hrs/mo included
  • 4-hour initial response SLA during business hours
  • Escalation and change review
  • Overage at $175/hr
  • After-hours escalation available
  • Monthly invoiced on the 1st
Start Conversation

Implementation Retainer

$4k–$5k+
per month — scoped by SOW
  • Active deployment support
  • Migration planning and execution
  • Call flow, dial plan, and routing work
  • Documentation and handoff support
  • Best for ongoing project delivery
Discuss Scope

// 05 — Contact

Let's figure out if there's a fit.

I take a limited number of clients. If your environment has a real problem and you want someone who will tell you exactly what's wrong and fix it — reach out.

Turnaround on inquiries: 1–2 business days.

Serious inquiries only.
If lowest cost is the main priority, this probably is not the right fit.
If you need senior-level telecom and UCaaS work done correctly, let’s talk.